Privacy Policy

Effective Date: May 19, 2026

Redex is committed to protecting the privacy of our customers, employees, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us. Please read this policy carefully to understand our practices regarding your information.

1. Information We Collect

We collect various types of information depending on how you interact with us:

1.1 Personal Information

We may collect personal information that can identify you, such as:

• Contact Information: Name, email address, phone number, postal address.
• Identification Information: Identification documents as required by regulatory authorities.

1.2 Business Information

For business clients, we may collect company name, business registration details, and any other relevant business information.

1.3 Shipping Information

When using our logistics services, we may collect shipment details, delivery and pickup addresses, package content descriptions, and contact information of recipients.

1.4 Payment Information

To process transactions, we collect payment-related information, such as credit card details, bank account numbers, and billing information.

1.5 Automatically Collected Information

We may automatically collect information about your device and how you interact with our website and services, including IP address, browser type, operating system, and browsing activities.

1.6 Location Information

When you use our app, we collect location data to provide our logistics services. The types of location data we collect include:

• Precise location (GPS): Collected from drivers and delivery personnel during active shipments to enable real-time tracking, navigation, route optimization, and proof of pickup/delivery. For driver and courier accounts, precise location may be collected in the background while the app is running, in order to ensure continuous shipment tracking and accurate ETAs for customers.
• Approximate location: Collected from customers and senders to suggest nearby pickup points, estimate delivery times, calculate shipping fees, and determine service availability in your area.

Location data is only collected when the app is in use, except for driver and courier accounts where background location collection is required to fulfill active deliveries. You can disable location permissions at any time through your device settings; however, doing so will limit core functionality such as live shipment tracking, address auto-fill, and accurate fee calculation.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

• Providing Services: To facilitate shipping, track deliveries, manage your orders, and process payments.
• Location Services: To track shipments in real time, optimize delivery routes, calculate distance-based fees, verify pickup and drop-off, provide accurate ETAs, prevent fraud, and improve service coverage in your area.
• Customer Support: To respond to inquiries, address issues, and provide technical support.
• Communication: To send you updates, confirm orders, notify you about changes to our services, or conduct customer satisfaction surveys.
• Business Operations: For internal operations such as analyzing data, improving services, and enhancing security.
• Legal Compliance: To comply with legal and regulatory requirements and enforce our agreements.

3. Sharing of Information

We may share your information with third parties in the following circumstances:

• Service Providers: We work with third-party companies that assist us in providing our logistics services, such as delivery partners, payment processors, IT support, and marketing firms.
• Shipment Parties: We share live location and tracking data of an active shipment with the sender and the recipient of that shipment so they can monitor delivery progress.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer information about you to the acquiring entity.
• Legal Obligations: We may disclose your information if required to comply with laws, regulations, or legal processes, or to protect the rights and safety of our company, customers, and employees.

We do not sell your personal information or location data to third parties.

4. Data Security

We are committed to protecting your information. We implement industry-standard security measures to prevent unauthorized access, disclosure, alteration, or destruction of your data. However, please note that no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute data security.

5. Retention of Information

We retain personal and business information for as long as it is necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. After this period, we will securely delete or anonymize your information.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to or restrict the processing of your personal information.
• Withdraw consent where we rely on consent to process your data.

To exercise these rights, please contact us at [email protected].

7. Account and Data Deletion

You may request the deletion of your account and associated personal data at any time through any of the following methods:

• In-app: Open the Redex app, go to your Profile, and select the account deletion option to delete your account directly from within the app.
• Web: Submit a deletion request through our contact form at https://redexgo.com/contact-info.
• Email: Send a deletion request to [email protected] from the email address associated with your account.

Upon receiving your request, we will delete your account and personal information within 30 days. Please note that we may retain certain information where required by law or for legitimate business purposes, including:

• Shipment and transaction records, retained for accounting, tax, and regulatory compliance as required under applicable UAE law.
• Information necessary to resolve disputes, prevent fraud, or enforce our agreements.

Retained data will be securely stored, access-restricted, and deleted or anonymized once the applicable legal retention period expires.

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website and analyze usage patterns. You can control the use of cookies through your browser settings.

9. International Data Transfers

If you are located outside of the United Arab Emirates, please note that your information may be transferred, stored, and processed in the United Arab Emirates where our servers and central databases are located. By using our services, you consent to this transfer.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Redex Urban Transportation LLC

Email: [email protected] Phone: +971 58 515 5559 Address: 364-595 Bin Dasmal Building, Al Quoz Industrial First, Dubai, UAE.